Luna's Whisper: Sterling Silver Cat on the Moon Necklace

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have to inform us within 7 days of delivery and ship back the product within 14 days of delivery.

Please do not send your purchase back without informing us first at Lavinia@MagpieGems.ie.

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If it does, we will issue a refund for the purchase price, less any shipping and handling fees, to the original form of payment.

We regret that we are unable to refund duties, taxes or shipping charges.

Note: Sale items are non-refundable, but can be exchanged for another item or store credit.

Several types of goods are exempt from being returned. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders (e.g. Name necklaces, engraved/stamped jewellery pieces)
• Intimate items (for health/hygiene reasons). For hygiene reasons, we do not offer refunds or exchanges on earrings (except the clip-on earrings) unless faulty.
• Items on sale
• Gift Cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Lavinia@MagpieGems.ie.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lavinia@MagpieGems.ie and send your item to: Magpie Gems, The Old Mill, Castletownroche, Mallow, Co. Cork, P51 F9PX, Ireland.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Magpie Gems, The Old Mill, Castletownroche, Mallow, Co. Cork, P51 F9PX, Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

We don't accept cancellations, but please contact us if you have any problems with your order.